Shipping policy

Aura Co Shipping Policy

1. Delivery coverage and charges

We deliver to UK addresses served by Royal Mail. We do not currently offer international shipping.

Standard delivery is free on all orders, with no minimum spend. We do not add geographical surcharges for UK addresses within our delivery coverage.

You can select your preferred available delivery service at checkout before payment.

2. Dispatch times and 4pm cut-off

We dispatch orders Monday to Friday, excluding bank holidays. Our daily cut-off is 4pm UK local time, following GMT or BST as applicable.

• Orders placed and successfully paid for by 4pm on a working day are dispatched that day.
• Orders placed after 4pm are dispatched on the next working day.
• Orders placed after 4pm on Friday, or during the weekend, are dispatched on Monday.
• If the next dispatch day is a bank holiday, dispatch takes place on the following working day.

If an unexpected issue prevents dispatch within this schedule, we will contact you with an update and explain your options.

3. Understanding delivery estimates

Delivery estimates start after dispatch. They do not include the time between placing your order and dispatch.

Working days are Monday to Friday, excluding bank holidays.

Express delivery does not change our dispatch cut-off or weekend arrangements. For example, an express order placed after 4pm on Friday is dispatched on Monday, unless Monday is a bank holiday, with an estimated delivery time of 1–2 working days after dispatch.

Delivery estimates are not guaranteed unless we expressly offer a guaranteed service. They do not affect your statutory rights or a delivery deadline we have specifically agreed with you.

4. Delivery partners and tracking

We use Royal Mail and other UK courier services, depending on the parcel and destination.

We send a dispatch confirmation once your order has been dispatched. Where tracking is available, we provide the tracking details.

5. Delayed, lost or damaged parcels

If your parcel has not arrived within the estimated delivery period, or arrives damaged, contact admin@auraco.org.uk with your order number and details of the problem.

We will investigate with the delivery provider and arrange an appropriate resolution. You do not need to resolve a claim with our courier yourself.

Courier disruption, severe weather or seasonal demand may cause delays, but these circumstances do not remove your statutory rights.

Unless we have agreed a different delivery period with you, we will deliver within 30 days of your order. Your legal rights concerning late delivery remain unaffected, including where an agreed delivery date was essential.

6. Delivery address

Please check your delivery address before completing your order.

If you notice an error, contact us immediately. We will try to correct it before dispatch, although changes may not be possible once the parcel has been dispatched.

If an address error causes a parcel to be returned to us, we will contact you to discuss the available options and any reasonable redelivery cost before arranging another delivery.

7. Returns and cancellations

For cancellation rights, returns, refunds and the treatment of delivery charges following cancellation, please read our Returns and Refund Policy.

Nothing in this shipping policy limits your statutory consumer rights.

8. Contact us

Email: admin@auraco.org.uk
Telephone: 07598967625

Aura Co
Unit 1, 53 Broughton Lane
Salford
M8 9UE
United Kingdom